If you have any questions regarding your order, please contact us directly via email or through our online chat.

Email: podoways.co.uk@gmail.com

CAN I AMEND MY ORDER ONCE IT HAS BEEN PLACED?

You have 24 hours to modify your order. Simply notify us via email or through our online chat, and we will process the changes automatically.

DELIVERY:

Orders are typically dispatched within 48 hours of payment confirmation, including weekends and public holidays.

We aim to deliver your order within 5 to 7 days. Please note that some of our products are shipped from France, and delays may occur due to customs clearance, resulting in an extended delivery timeframe of up to 10 days.

RETURN:

Withdrawal Period: You have the right to return unwanted products within 14 days of receiving your order, in accordance with UK distance selling regulations.

Return Conditions:

Notification Required: Before returning a product, please contact our support team via email at podoways.co.uk@gmail.com to obtain a return authorization number and detailed return instructions. Condition of the Product: The product must be returned in new and unused condition, with all original accessories, packaging, and tags intact. Proper Packaging: Ensure the product is securely packaged for return to prevent damage during transit.

Email us at podoways.co.uk@gmail.com with your order number, the product name for return, and the reason for return. Confirmation and Instructions: Our support team will provide you with a return authorization number and detailed instructions on how to return the product. Inspection and Refund: Upon receipt of the returned product and verification that it is in satisfactory condition, we will process a refund equivalent to the original purchase price, excluding initial shipping costs. Exceptions: Please note that certain products may not be eligible for return due to their nature or specific restrictions. Contact our support team for further information.

Contact: For any additional questions regarding our return policy or to initiate a return, please contact our support team via email at podoways.co.uk@gmail.com.

MY ORDER ARRIVED DAMAGED:

In this case, simply send us a photo of the issue, and we will resend your order to you.

DO YOU STORE MY CREDIT CARD DETAILS?

No, however, we use the secure payment system Stripe, which may already have your card details stored.

You also have the option to pay via PayPal.